Executive Summary

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CW Therapy is a counselling practice serving Georgetown and Oakville.

 

This privacy policy has been created to comply with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”). PIPEDA sets out rules for the use and disclosure of personal information in the course of commercial activity as defined in the Act.

For more information from the Office of The Privacy Commissioner of Canada, click here.

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What Information We Collect

The following customer information may be collected from you:

• Name

• Address

• Postal code

• Phone number

• Email address

• Date of birth

• Credit card information

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We collect this information to perform counselling services, payment processing, and/or for customer relationship management. If it’s a necessary part of any of these transactions, we may disclose your information to another organization. Please note that data may be stored as an electronic or paper file. 

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Our servers automatically log information about visits to our website in the normal course of establishing and maintaining web connections. Server logs record statistical information, such as visitors' IP addresses, type of operating systems and browsers you use, time and duration of visit, web pages requested, other sites you’ve visited recently, and to identify categories of visitors by items such as domains and browser types. These statistics are reported in aggregate form to our web and communications staff, and are used to improve our website and ensure that it provides the optimal experience for visitors.

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Customer demographic information may be collected through analytics platforms, such as those provided by Facebook or Google. This is to assist us in providing the best possible products and services and to improve the way we conduct our marketing initiatives.

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How We Use Your Information

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We use your above personal information to identify you in order to conduct business with you, to provide customer service and for marketing purposes.

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By providing CW Therapy with your personal information, you are giving us consent to use it for the stated purposes.

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In the event that CW Therapy wishes to use your collected personal information for another purpose, we will first contact you to obtain your consent.

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How to Access Your Personal Information

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To request a copy of your personal information we have on file, please contact our Privacy Commissioner as outlined below.

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Frequently Asked Questions

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Will This Information be Disclosed?

CW Therapy does not share the personal information of our customers with third parties except as required by law or in the normal course of doing business with you.

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How Will the Information be Protected?

CW Therapy is committed to protecting the personal information of individuals using its website. All information you choose to provide is protected under the Personal Health Information Privacy Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

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How Long will This Information be Retained?

Personal information collected will be retained for a minimum of seven (7) years.

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How Can I Have My Information Removed or Deleted?

You can request to have your information removed or deleted by contacting our Privacy Commissioner. Contact information is provided below.

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How to Contact Us with Privacy Questions

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Any inquiries regarding this policy or for further information please contact:

Email: info@cwtherapy.ca
Tel: (905) 412-3730
 

For more information on PHIPA legislation and regulations, visit the website of the Ontario Ministry of Health.

For more information on PIPEDA legislation and regulations, visit the website of the Office of the Privacy Commissioner of Canada.